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日本語 会員登録 人生第２のキャリアに興味のある方 人事/HRサポートネット アジア進出企業求人情報 新事業開発サポート ソーラー輸出フォーラム 特願2007-266743 商願2007-107456 
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Business Advisor Detail |
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| Jan 26th, 2009 - Asia Business Advisor |
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ID: ABA000135
City: Kawasaki
Country: Japan
Nationality: Indian
Languages:
Main Industry: IT
Industry Spec: Information Technology
Fee Expectations: Negotiable
*This figure covers all relevant business expenses incurred by Advisor including Asia Business Advisor’s commission
Project Wanted: IT Project Manager or similar position
Project Length: Negotiable
Contact this Asia Business Advisor »
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Executive Summary:A qualified Information Technology professional having 13 years experience working in Japan with Japanese clients and having a strong focus on performing Service Delivery Management, Project Management and Team Management roles. Presently working as a Service Delivery Manager for a leading global technology services company in Tokyo.
Work Experience:Information Technology and Technical Support
Speciality:IT
Detailed Resume:Job Experience:
December 1995–Present, Information Technology Support Company in Japan, Tokyo
February 2006 – November 2008,
Assigned to ABN AMRO Bank & Securities, Tokyo, Japan
Service Delivery Manager, Team Leader & Project Manager
§ Successfully Managed the Exit project for ABN AMRO Japan Account as part of the regional programme. The objective of the Exit project was to smoothly transfer the managed services back to the client’s IT Team and ensure successful service cutover. The project duration was from July – November 2008 and involved 4 main phases – Discovery, Initial Review & Planning, Service Take Back Planning and Service Take Back implementation.
§ Leading a team of 14 staff spread across various teams. Desk side support (team of 3), Infrastructure Team (Team of 4), Security Administration (Team of 3), Application Delivery Unit (Team of 4).
§ Supervision, co-ordination and management of day-to-day operations and work done by team members.
§ Daily Governance for Infrastructure & Application Teams by using core ITIL processes (Incident, Problem, Change, Resource Management)
§ Manage the service delivery relationship with the customer ensuring that all the contractual commitments are achieved
§ Effectively handle customer queries and escalations by acting as the prime interface between the customer and onsite & leveraged organizations.
§ Monitor Customer Satisfaction and discuss this with them on a weekly basis
§ Manage service commitments by providing a stable production environment (zero outages mentality)
§ Manage SLA Metrics & Reporting to regional management team
§ Deploying new systems, technologies and services as per client’s business requirements by conducting requirement studies.
§ Deliver Infrastructure projects on time, budget & as per customers expectations.
§ Periodic review of the process for new initiatives and process improvements.
§ Managing the BCP / DR activity for the customer once a year.
§ Assist the global/regional audit teams in performing the audit on IT operations and ensure that there are no high risk and repeat audit findings.
§ Achieve the Service Delivery Financial Objectives－Forecasting / Outlook Preparation / Budget Reconciliation.
§ Cost Centre Owner with P&L responsibility.
§ Effectively managing and Motivating the team members and periodically review performance and correct deviations if any.
July 2005– January 2006
Service Delivery Manager for Global Clients in Japan
§ Manage a team of 30 staff working for the various Global Clients for company in Japan.
§ Responsibilities included being the single point of contact for the Regional/Global Service Delivery Executives of each of the client.
§ Maintain a good understanding of the Statement of Work / Contractual Obligation for each of the clients.
§ Manage SLAs as per the contractual obligations.
§ Manage the Performance of all the team members.
§ Effectively managing and motivating the team members and periodically review performance and correct deviations if any.
March 2004– June 2005
Assigned to ABN AMRO Bank & Securities, Tokyo, Japan.
Program / Project Manager
§ Main responsibility was the management of the Transition and Transformation Program to facilitate the transition of the customers IT environment from the PMO (Present Mode of Operation) to FMO (Future Mode of Operation). The objective of the program was to set a solid framework for the future operation of the account and allow to take full responsibility for delivering the scope of services defined in the contractual Statement Of Work. Examples of the projects included in the Transformation Program.
1. Deployment of Windows XP (Consistent Office Environment)
2. Service Desk centralization for the APAC region
3. Asset Management
4. Centralized Server Management and Monitoring
§ Provided day-to-day management, monitoring and control of project activities
§ Identify and resolve project risks / issues and escalate to the Regional Program Manager if required
§ Ensure completion of the project deliverable based milestones
§ Report project progress to the client stakeholders.
January 2002– February 2004
Assigned to General Motors, Tokyo, Japan.
IT Manager (Seconded to the customer)
§ Responsibilities included managing the Service Provider (EDS Team) to ensure smooth day-to-day operations.
§ Migration of the customers network backbone from EDS to another network service provider.
§ Involved in budgeting, planning, managing the projects for setting up new satellite offices for the customer as per business requirements.
July 2000– December 2001
Assigned to General Motors, Tokyo, Japan.
Infrastructure Engineer
§ Installation, Administration, Troubleshooting of the Windows NT Server and Messaging (Lotus Notes Domino Server) environment.
§ Act as the SPOC for the Network service provider group for any network related matters.
§ Participate in regional / global change management & UAT conference calls for any network infrastructure changes.
§ Developing Lotus Notes Database Workflow Applications as per customer’s business requirements. (Travel Authorization Database, Online Customer Assistance Database)
§ Managing a team of 4 staff and overlooking day-to-day service delivery operations.
§ Significant achievements were setting up the network infrastructure for the Senior Executives off-site meeting and for the Tokyo Motor Show event.
§ Installation, configuration for the Cisco Routers (1000 series, 2500 series, 3000 series)
November 1997– June 2000
Assigned to Proctor & Gamble, Kobe, Japan.
IS Systems Engineer (Seconded to customer)
§ Working as one of the member of the customers IS Team.
§ Involved in the ccMail to Lotus Notes v4.5 Migration project for around 1600 users. Responsibility included assisting the regional team in setting up the Lotus Notes Domino Infrastructure and migrating the customer side messaging environment from ccMail to Lotus Notes.
§ Developing Lotus Notes Workflow application database to keep track of the status of the IMAC requests raised by the endusers to the IT service provider.
§ Provide IT support to the Senior Executives.
December 1995– October 1997
Assigned to Proctor & Gamble, Kobe, Japan
Messaging Engineer
§ Primarily responsible for managing the ccMail Infrastructure.
§ Provide Level 1 desktop support to around 1600 users
October 1990 – November 1995, Pertech Computers, Mumbai, India
Systems Engineer & Area Manager
§ Primary responsibility was to provide customer support to approx 20 customers in South Mumbai on Novell Networking system Administration (NetWare 3.x & 4.x)
§ Achieve the revenue target by collecting the Annual Maintenance contracts
§ Promoted to post of Area Manager in March 1995
Other Info:Microsoft Certified Systems Engineer (NT4 Track)
Certified Lotus Notes Professional – Domino v4.5 (CLP)
Certified Lotus Notes Specialist – Domino v4.5 (CLS)
Cisco Certified Network Associate 2.0 (CCNA)
Cisco Certified Network Professional Track (Only Switching exam)
ITIL Foundation Course
Advanced Project Leadership course
Financial Responsibility of Managers course
Basic Business Acumen Course
Lean Six Sigma Course
Japanese Language Proficiency Test (Level 4) – February 1998
Japanese Language Proficiency Test (Level 3) – February 1999
Japanese Language Proficiency Test - Level 2 (targeting July 2009)
Project Management Professional Certification (In progress)
Education:1986–1990, Bombay University, India
Degrees:Bachelor of Engineering (Electronics)
Project Wanted:IT Project Manager or similar position
Project Length:Negotiable
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