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日本語 会員登録 人生第２のキャリアに興味のある方 人事/HRサポートネット アジア進出企業求人情報 新事業開発サポート ソーラー輸出フォーラム 特願2007-266743 商願2007-107456 
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Business Advisor Detail |
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| Jan 26th, 2009 - Asia Business Advisor |
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ID: ABA000136
City: Tokyo
Country: Japan
Nationality: American
Languages: Basic Japanese, Native English
Main Industry: IT
Industry Spec: Information Technology
Fee Expectations: Negotiable
*This figure covers all relevant business expenses incurred by Advisor including Asia Business Advisor’s commission
Project Wanted: Technical Support Manager or similar
Project Length: Negotiable
Contact this Asia Business Advisor »
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Executive Summary:Professional Technical Support person for financial industry.
Work Experience:Technical Support OS: Windows NT/2000/XP/2003 Server
Certifications: MCDST (Microsoft Certified Desktop Technician)
Speciality:Technical Support
Detailed Resume:ABN Amro Securities – Tokyo, Japan March 2007 – November 2008
Job Description: Trade Floor Support Engineer/ End User Computing
Work as part of a three member team providing support to approximately 350 users in both front and back office. Primary responsibilities are:
Ø Daily system checks on domain accessibility, print server functionality, Intra/ Internet access, third party system access, email server inbound/ outbound functionality.
Ø Liaison with third party vendors to provide support and fixes to various applications such as Wall street, Score, Rap, just to name a few.
Ø Maintain constant communication with clients to ensure that critical applications are functioning properly.
Ø Day-to-day support of users.
Ø Log incidents in DW database and maintain high SLA level in efforts to upkeep client environment productivity at all times.
UBS Securities - Tokyo, Japan (Short term contract) May 2006 – Aug. 2006
Job Description: Project Team/ Desktop Support
Work as part of an international team to rollout Office 2003, Windows SP2, various Windows hotfixes and other applications to more than 1,500 computers effecting approximately 1,000 users.
Ø Part of an international team to deploy an upgrade package and other internal application updates to Japan infrastructure. To over 1,500 machines and 1000 users.
Ø Gathered information from foreign and Japanese team members and then coordinated with UBS’s Global Team via phone conferences and excel spreadsheets.
Ø Group leader for identifying and provided solutions to current issues. Troubleshoot matrixes from information gathered globally.
Ø Provided desktop support to front, middle, and back office with hardware issues as well as application installations and troubleshooting.
Lehman Brothers - Tokyo, Japan (Short term contract) Sept. 2004 – Nov. 2005
Job description: IT Helpdesk/ Desktop Support
Helpdesk Agent answering client calls, responding to emails, and setting up client accounts. Provide field support to Back Office users.
Ø Leader of Helpdesk (native English and Japanese) team providing first line of support through phone and email response to staff and clients both locally and globally.
Ø Responsible for RSA SecurID configuration including user administration, Citrix application problem troubleshooting and resolution.
Ø Performed tasks including creation of user accounts, pc logins, email account creation, and network share access and permissions.
Ø Provided desktop support for users including machine imaging, application setup, and remote desktop troubleshooting.
Fusion Network Services Corp(Global OnLine Japan) - Tokyo, Japan 2001 - 2004
Job description: Customer Service/ Technical Support
Customer Service Representative responding to client calls and emails. Provide technical support as backup to main support team.
Ø Created a Billing Faq guide to assist clients in better understanding the company’s billing polices and cycles.
Ø Worked as only native English speaker providing customer service to over 20,000 international users. Responsible for maintaining all English documentation and insuring contextual consistency with Japanese documentation.
Ø Provided training and mentoring to junior staff.
Ø Customer Service and Technical support related issues presented by clients due to overall knowledge of Customer Service and Technical related operations.
United States Air Force 1991 - 1996
Aerospace Propulsion Jet Engine Engineer (Barksdale Air Force Base – Barksdale, LA/ Kadena Air Force Base - Okinawa, Japan)
Ø Element leader of Squadron 3743 Flight 018.
Ø Certified on B-52, F-15 aircraft engine types F-100, J-57 and TF-33.
Education:Hightstown High School Hightstown, NJ
Graduated 1991
Degrees:Hightstown High School
Project Wanted:Technical Support Manager or similar
Project Length:Negotiable
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